FAQs

Natural Crystals & Stone Product Disclaimer:

Due to the nature of Crystal products we can not Guarantee Colour, Shape or Size, as this is Unique to each Crystal. The Product may look slightly different from the image, due to the nature of the Crystals.

International Plug Disclaimer:

All Plugs provided are for the UK, if you are an International Customer you will need to purchase an Adapter/Converter for your Crystal Lamp for use in your Country.

Are your products and/or materials used natural or man-made?

We have a wide variety of products and materials, so here’s the best and simplest explanation: If it can naturally be found in the world, ours is natural. For example, all our crystals and gemstones are “natural” with a few exceptions:
Coloured Agates – While the agate is natural and mined in Brazil, it does not naturally occur in the vibrant pinks, blues, purples, etc. that many of our agate products possess. These agates are effectively dyed each of these colours. However, the beautiful banding and patterns found in the agates ARE natural, simply brought out during the dyeing process.
Red and Blue Goldstone – Goldstone is a man-made, albeit stunningly beautiful, stone. 

Products:

Where are your products made?
Our Beautiful Earth! We source products from amazing suppliers all over the globe – from awe-inspiring agate and quartz mines in Brazil to vibrant villages in India to our own studio in Glasgow, Scotland

Customs & Import Taxes

All customers are responsible for any customs fees or import taxes required by their own country. LunaJewellery.Rocks are bound by law to declare the full purchase value of your order, along with an invoice of purchase. LunaJewellery.Rocks will not be able to declare a lower value.

Refunds:

All refunds are issued in the same payment method they were received.
Only once order/package is "Returned to Sender" you will be refunded your purchase, excluding the shipping cost. This is after the item is back in my possession, I have inspected and confirmed that the item is in its original condition and original packaging materials.
If I made a mistake or sent you the wrong item (I'm only human), please let me know with photos and I will make it right.
I do not replace/refund stolen mail. If your order is marked delivered via the Post Office, you will have to file an affidavit for stolen mail, possibly a police report. To be handled via your post office.

Review & Feedback

Your satisfaction is always very important to me. If you are happy with your item, I would greatly appreciate happy vibe feedback. If for any reason you are dissatisfied, please message me prior to leaving your review so I can work with you to resolve any issues. I am here for you. You can also follow me on Instagram if you would like to @lunajewellery.rocks